Guest
information
Check-in & check-out
Arrival from 3 pm
Check-out by 11 am
Reception
Fully digital
& contactless
Contact
luzern@odasuites.ch
Important:
Every guest has to be checked in. No check-in means no digital key and no access.
Check-in & check-out
Check-in happens online – around the clock
There is no front desk on site. Instead you check in online, wherever you happen to be.
- You will get the link to the guest app (no download needed) with your booking confirmation by email.
- Please complete the check-in form before you arrive – every guest travelling with you has to be checked in, otherwise no digital key is issued.
- Online check-in is open around the clock before your arrival date, and until 8 pm on the day itself. Your apartment is ready from 3 pm.
- Check-out by 11 am. Please close all windows and switch off the lights before you leave the apartment.
- There is no reception on site. If anything comes up, reach us through the guest app.
Important:
The digital key is only issued — and the apartment only opens — once every guest has checked in. After 11 am on your departure day the key opens the shared doors only, for the luggage room for example.
Digital key
Your digital key – elegant, simple, secure.
Your phone becomes the key. Once you have checked in you create it right in the guest app, and it opens both the main entrance and your apartment.
- After a successful check-in you create a digital key that gives you access to the main entrance and to your apartment.
- The digital key works over Bluetooth – please switch it on for your device.
- You can share the key with the people travelling with you by sending it straight from the app.
- You will receive the exact address by email after booking – it is also stored in your digital key.
Internet & Wi-Fi
Wi-Fi – the moment you arrive
A fast guest network is available in every apartment – no sign-up, no waiting.
Network name (SSID)
Password
Accessibility
Accessibility – an honest word
We are right in Lucerne's old town, in beautiful historic buildings that have kept their character for centuries. That comes with limits.
If you are travelling with reduced mobility, please contact us before booking – we will give you a straight answer. Our apartments are not step-free: heritage protection rules out structural changes. Where there are lifts, the cars are usually too small for a wheelchair.
- The lift is available to you at any time.
- Out of consideration for other guests and to keep noise down, please use the lift as little as possible after 10 pm.
House rules
Our house rules
So that everyone feels at home, we have written down a few simple rules – binding, but not complicated.
Contact & service
We are always here for you – just digitally
There is no front desk on site. There are several ways to reach us instead – fastest of all right in the guest app.
- For questions of any kind, message us in the guest app (no download needed) – that reaches us quickest.
- In an emergency, call the general emergency number 112.
About us
ODA Suites – on the Weinmarkt in Lucerne
ODA Suites is part of the Bazar Hospitality Group, a brand of Baser Gastro AG.
With the ODA Suites and the Anotr Café on the Weinmarkt in Lucerne we create places where design, hospitality and a little something extra come together.
Our aim is to rethink what a stay can be – easy, personal and made with care. Whether you are with us for one night or for longer, we want it to feel less like a hotel and more like somewhere you look forward to coming back to.
Not a hotel. Not just a stay.
Luggage storage
Luggage storage in the basement
A room in the basement at Weinmarkt 8 is there for your luggage – not open yet, but soon.
- In the basement of our apartments at Weinmarkt 8, 6004 Lucerne there is a room where you can leave your luggage.
- Access is only through the Anotr Café – a member of staff will open the door and take you downstairs. Luggage can therefore only be dropped off or collected during the café's opening hours, 8 am to 8 pm.
- The room cannot be locked separately and is shared by all guests.
- You leave your luggage at your own risk – ODA Suites accepts no liability.
Laundry room
Laundry room – for longer stays
For guests staying longer there is a laundry room in the basement – coming shortly.
- In the basement of our apartments at Weinmarkt 8, 6004 Lucerne there is a laundry room for you to use.
- Your digital key gets you to the basement (currently by lift only) – the room is straight ahead as you come down the stairs.
- An iron and ironing board are there as well.
- The room cannot be locked separately and is shared by all guests.
- You use the laundry room at your own risk – ODA Suites accepts no liability.
- You can get in at any time during your stay. Out of consideration for other guests and to keep noise down, please do not use the laundry room after 10 pm.
Getting here & parking
Getting here & parking
During the opening phase only the building at Metzgerrainle 1 is in use. The Anotr Café at Weinmarkt 8 is already open.
Open now
Metzgerrainle 1
6004 Luzern
In preparation
Weinmarkt 8
6004 Luzern
- There is no parking at the building – Lucerne's old town has no parking spaces.
- Nearby you will find paid on-street parking and several car parks. Within walking distance we recommend Parkhaus Altstadt, Parkhaus Löwencenter or Bahnhofparking – all 5 to 10 minutes on foot.
Things to do
What Lucerne has to offer
Restaurants, museums, walks along the lake, trips into the mountains – we have put together our own favourites for you.
Free daily coffee
Your daily coffee at the Anotr Café
As our guest you get a coffee of your choice every day – on the house, looking out over the Weinmarkt. Available soon.
- One coffee a day – free for ODA guests.
- The voucher comes by email – for now, simply show your ODA Suites booking confirmation at the counter.
Guest card
Lucerne guest card – on request only
The guest card opens up the Lucerne region at reduced rates. It is available on request only – just send us an email.
- Reductions on trips up Lucerne's local mountains – Pilatus, Rigi and Stanserhorn among them – and on boat trips on Lake Lucerne.
- Reduced admission to many museums and attractions – including the Swiss Museum of Transport, the Glacier Garden and the Rosengart Collection.
- Discounts on guided city tours and other things to do in and around Lucerne.
- Benefits on transport and mobility offers within the city of Lucerne.
- The exact partners and terms are printed on the card itself.
Housekeeping
Housekeeping – every 7 nights
Your apartment is cleaned every 7 nights. There is no additional clean during your stay.
- Cleaning happens every 7 nights – an extra clean is not part of the service and cannot be booked either.
- Example – 6 nights: no clean takes place during the stay.
- Example – 8 nights: your apartment is cleaned once, on day 7.